Résumé

Orbit Media Studios

Project Manager

2012-2015

Selected Responsibilities
  • Led cross-functional teams/clients to successful execution of web development
    projects, delivering stellar results in a timely, creative fashion.
  • Owned all client relationship activities on a project. Executed quick and informed
    decision-making on complex, project-altering decisions.
  • Directed/collaborated with developers/designers to ensure on-time and on-budget
    task delivery.
  • Managed 15-21 projects simultaneously, including full lifecycle, enhancement,
    design, and integration projects. Gracefully multi-tasked. Planned and executed QA testing.
  • Identified and provided consultative sales for new features. Gathered, analyzed, and wrote detailed project requirements.
Selected Accomplishments
  • Promoted to manage 4 of Orbit’s 6 annual accounts within the first year.
  • Spearheaded the creation of an expanded enhancement team, taking over the scoping/SOW process, reducing project lead time by an average of 2 weeks.

Power up promotion time!

Orbit Media Studios

Project Management Assistant

2012

Selected Responsibilities
  • Researched and executed important client deliverables, including sitemaps, SEO, browser testing, client traing, and content entry.
  • Managed projects for key clients, including Vienna Beef, Pinkerton, and Music Box Films.
Selected Accomplishments
  • Completed 95% off all tasks under budget.

Hired at a top web design company

Freelance

Front-End Web Developer

2011-2012

Selected Responsibilities
  • Designed and hand-coded clean, responsive, standards-based websites with HTML5, CSS3, jQuery, and WordPress.
  • Created layouts, mockups, graphics, and logos with Photoshop and Illustrator.
  • Performed keyword analysis to ensure sites were SEO-friendly.

Back to school

Borders

Sales Manager, Training Supervisor, Merchandise Supervisor

2006-2011

Selected Responsibilities
  • Managed 4 supervisors and 30 staff. Oversaw sales driving, floor management, customer service/satisfaction, coaching/counseling, conflict resolution, inventory control, merchandising, project management, promotions, scheduling, and payroll.
  • Facilitated the on-boarding and training of new employees. Served as the continual training source for 30-40 employees. Planned and executed weekly merchandise change-outs.
Selected Accomplishments
  • Researched buying trends, leading to a self-ordering system and top 1% ranking in company-wide bargain sales.
  • Coached and led staff to district-best results in paid loyalty card sign-ups, at nearly 2x district average.

Leadership accrual + double job duty

GoKnow Mobile Solutions

Customer Support Manager / Trainer

2005-2010

Selected Responsibilities
  • Coordinated support for 17 mobile software apps, utilizing problem-solving skills to assess needs and create efficient solutions (worked remotely 100% of the time).
  • Assisted with trainings, seminars, and hardware/software installations in 5 states.
Selected Accomplishments
  • Surpassed expectations, gaining and retaining customers through enthusiasm, a can-do attitude, and a commitment to excellence.

Working remotely, transitioning roles

GoKnow Mobile Solutions

Technical Writer

2002-2005

Selected Responsibilities
  • Composed concise software documentation, including user guides, online content, FAQs, spreadsheets, and training materials.
Selected Accomplishments
  • Co-authored “Pocket PC Computers: A Complete Resource for Classroom Teachers,” published by the International Society for Technology in Education.

Educational software, Pocket PCs and Palms

Education

University of Michigan

B.S. in Biological Anthropology

Truman College

Certificate in Web Design & Development

HTML/CSS, WordPress, Photoshop, Illustrator